Terms of Use

Last updated: 5 October 2026

These Terms of Use ("Terms") constitute a legally binding agreement between you ("you", "user") and LumenGame Ltd ("LumenGame", "we", "us", "our"), company registration address 175 Piccadilly, London W1J 9TB, United Kingdom. They govern access to the website available at lumengameplay.com (the "Website") and use of the social games published there (the "Games").

By accessing the Website, creating enquiries through our forms, or playing any Game, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Website or Games.

1. Definitions

In these Terms:

• "Virtual Currency" means coins, credits, points or similar in-game units that have no monetary value outside the Game.
• "Social Game" means an entertainment product that simulates game mechanics without offering real-money wagering or cash-out.
• "Content" means all text, graphics, audio, video, software, code, logos and game assets on the Website.
• "Services" means the Website, Games, contact facilities and game development enquiry services we provide.

2. Eligibility and age requirement

2.1. You must be at least 18 years of age to use the Services. Our Games are designed for adult audiences.

2.2. You represent that you are legally permitted to access social gaming content in your location, including Australia and any other country from which you connect.

2.3. We may request proof of age or suspend access if we reasonably believe a user is under 18.

3. Nature of the Games — social entertainment only

3.1. All Games offered on lumengameplay.com are social games developed by LumenGame. They are provided for entertainment purposes only.

3.2. Virtual Currency cannot be purchased with real money on the Website, cannot be exchanged for cash, cannot be transferred to other users for value, and does not confer ownership of any asset outside the Game.

3.3. Success or failure within a Game has no bearing on real-world financial outcomes. Past virtual results do not predict future virtual results.

3.4. Nothing in these Terms constitutes an offer of gambling services, betting, lottery products or financial instruments regulated as such in any jurisdiction.

4. Account registration

4.1. Most Games on lumengameplay.com can be played without registering an account. Where local storage or optional identifiers are used, they serve gameplay continuity only.

4.2. If we introduce registered accounts in the future, additional terms may apply. You agree to provide accurate information and keep credentials confidential.

4.3. You are responsible for activity occurring under your device or session unless you notify us promptly of unauthorised use.

5. Licence to use the Services

5.1. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access the Website and play the Games for private, non-commercial entertainment.

5.2. You must not sublicense, sell, rent, lease, distribute or commercially exploit the Services or Content without our prior written consent.

5.3. We may modify, suspend or discontinue any Game or feature at any time for maintenance, legal compliance, security or business reasons.

6. Intellectual property

6.1. All Content and Games are owned by LumenGame Ltd or our licensors and are protected by copyright, trademark and other intellectual property laws.

6.2. The LumenGame name, logo and associated branding may not be used without permission.

6.3. You must not copy, modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works from the Games or underlying code except where such restriction is prohibited by applicable law.

7. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of applicable regulations;
• Attempt to gain unauthorised access to servers, accounts or data;
• Use bots, scrapers, cheats, exploits or automation intended to disrupt fair play or extract Content;
• Harass, abuse or harm other users or our staff;
• Introduce malware, perform denial-of-service attacks or interfere with network security;
• Misrepresent your affiliation with LumenGame or imply endorsement without consent;
• Circumvent geo-blocking or age controls where implemented.

We may investigate violations and cooperate with law enforcement where required.

8. Virtual items and progression

8.1. Virtual Currency, levels, achievements and cosmetic items remain our property and are licensed to you for in-Game use only.

8.2. We may adjust balances, odds, features or economies to maintain game integrity, fix errors or improve player experience.

8.3. We are not liable for loss of virtual progress caused by device changes, browser cache clearing, software updates or technical faults, provided we have not acted with gross negligence.

9. Third-party links and tools

The Website may contain links to external resources (for example responsible gambling support organisations). Those sites are not controlled by LumenGame. We are not responsible for their content, policies or availability. Access is at your own risk.

10. Privacy

Our collection and use of personal data is described in the Privacy Policy, which forms part of your agreement with us.

11. Disclaimers

11.1. The Services are provided on an "as is" and "as available" basis to the maximum extent permitted by law.

11.2. We do not warrant that the Website or Games will be uninterrupted, error-free, secure or free of harmful components.

11.3. You use the Services at your own discretion and risk. Nothing in the Games constitutes financial, legal or professional advice.

12. Limitation of liability

12.1. To the fullest extent permitted by applicable law, LumenGame Ltd and its directors, employees and contractors shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, data, goodwill or business opportunity arising from your use of the Services.

12.2. Our total aggregate liability for claims relating to the Services shall not exceed the greater of (a) GBP £100 or (b) the amount you paid us for the Services in the twelve months preceding the claim (which, for free social play, may be zero).

12.3. Nothing in these Terms excludes or limits liability that cannot be excluded under consumer protection laws in your country of residence, including non-excludable guarantees under the Australian Consumer Law where applicable.

13. Indemnity

You agree to indemnify and hold harmless LumenGame Ltd from claims, damages, losses and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services or violation of third-party rights.

14. Suspension and termination

14.1. We may suspend or terminate your access immediately if you breach these Terms or if required by law.

14.2. You may stop using the Services at any time. Provisions that by nature should survive termination (including intellectual property, disclaimers, limitation of liability and governing law) will remain in effect.

15. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top will change when we do. Material changes may be highlighted on the Website. Continued use after changes take effect constitutes acceptance of the revised Terms.

16. Governing law and disputes

16.1. These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles.

16.2. The courts of London, England shall have exclusive jurisdiction, subject to mandatory consumer rights that allow you to bring proceedings in your home jurisdiction.

16.3. If you are an Australian consumer, you may also have rights under the Australian Consumer Law that cannot be excluded by agreement.

17. Contact

For questions about these Terms, contact:

LumenGame Ltd
175 Piccadilly, London W1J 9TB, United Kingdom
Email: [email protected]