FAQ
Quick answers about LumenGame, our social games and how we operate in Australia.
Frequently asked questions
Is LumenGame real-money gambling?
No. All titles on lumengameplay.com are social games that use virtual coins or credits with no cash value. You cannot deposit funds, place real wagers or withdraw money through our website. For more detail, read our Responsible Play page.
Do I need to download an app?
No download is required. Open any game page in a modern browser on desktop, tablet or phone. We recommend the latest versions of Safari, Chrome, Firefox or Edge for the best experience.
Who develops the games on this site?
Every game in our catalogue is developed by LumenGame Ltd. We do not host third-party gambling products on lumengameplay.com. See the full list on our Games page or enquire via Game Development.
Is there an age restriction?
Yes. Our content is intended for adults aged 18 and over. By using the site you confirm that you meet this requirement in your jurisdiction.
Can I lose real money playing?
You should not lose real money through gameplay on lumengameplay.com because we do not offer paid entry, in-app purchases for cash prizes or redemption of virtual balances. Standard internet or device costs may still apply from your provider.
How do I contact support?
Email [email protected] or use the form on our Contact page. We aim to respond within 24–48 business hours.
Where is LumenGame based?
LumenGame Ltd is registered at 175 Piccadilly, London W1J 9TB, United Kingdom. We create games for international audiences with a focus on responsible social play messaging for Australian users.
Will my game progress be saved?
Some progress may be stored locally in your browser depending on the game. Clearing cache or switching devices may reset virtual balances or levels. This data is for entertainment continuity only and is not a financial account.